Hi,
1. Tried installing Ai CC with the Creative Cloud Desktop app using admin a/c and AV turned off on my Win7 with existing Id CS6 and Id CC. It never went beyond 5%.
2. Removed Id CC first and CS6 next but neither helped.
3. Ran Cleaner Tool which ran successfully but that didn't help the installation of Ai CC.
4. Uninstalled Acrobat Reader which didn't help.
5. Removed any remaining folders named Adobe but that didn't help.
Restarted the system several times in between. I have turned off Google Backup and Sync because some forum threads said there was a problem with Google Desktop. No other apps running but it is still calculating time remaining.
1 Correct answer
confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos?
if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
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