• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can I suspend my subscription to creative cloud?

New Here ,
Apr 02, 2016 Apr 02, 2016

Copy link to clipboard

Copied

We're very happy with our CC subscription for Photoshop, but our designer left the company at the end of October so we've been paying for the software since then, with nobody using it.  As we are unlikely to fill this vacancy for another few months, I went to cancel the subscription to save us the monthly fee but was told there would be a ~£50 cancellation charge, presumably because there is a contract term.

I therefore wondered if there's a way I can suspend this subscription until we need the software again, so that we're not paying for it whilst we're not using it.

- Marc

Views

2.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 02, 2016 Apr 02, 2016

I think you have to cancel, but contact Adobe to be sure

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate
Community Expert ,
Apr 02, 2016 Apr 02, 2016

Copy link to clipboard

Copied

LATEST

I think you have to cancel, but contact Adobe to be sure

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines