Can I suspend my subscription to creative cloud?

New Here ,
Apr 02, 2016 Apr 02, 2016

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We're very happy with our CC subscription for Photoshop, but our designer left the company at the end of October so we've been paying for the software since then, with nobody using it.  As we are unlikely to fill this vacancy for another few months, I went to cancel the subscription to save us the monthly fee but was told there would be a ~£50 cancellation charge, presumably because there is a contract term.

I therefore wondered if there's a way I can suspend this subscription until we need the software again, so that we're not paying for it whilst we're not using it.

- Marc

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correct answers 1 Correct answer

Adobe Community Professional , Apr 02, 2016 Apr 02, 2016
I think you have to cancel, but contact Adobe to be sureWhile the forums are open 24/7 you may not contact Adobe support at all timesChat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIMEBe sure to remain signed in with your Adobe ID before accessing the link belowCreative Cloud support (all Creative Cloud customer service issues) http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Apr 02, 2016 Apr 02, 2016

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I think you have to cancel, but contact Adobe to be sure

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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