Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Can install PremierPro but not XD or InDesign

Community Beginner ,
Jan 02, 2019 Jan 02, 2019

Copy link to clipboard

Copied

Getting a tad bit frustrated here.  This morning I tried to install InDesign and XD from my CC app.  Neither app will install and they return a 117 (network connectivity) error.

After those failed I tried to install PremierPro and it, along with MediaEncoder, and was able to do so without any issues.

My question is why can I install some apps but not all of them?  So far I've been able to install Dreamweaver, Lightroom Classic, Acrobat DC, Photoshop, Illustrator, and Premier Pro.

Any ideas on how to install XD and InDesign???

Thanks in advance for any help!!!

TOPICS
Creative Cloud

Views

156
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Jan 02, 2019 Jan 02, 2019

Windows 10.

I had to reinstall the CC app itself.  Then I was able to install the oldest version of XD and was able to update it to the current version.

InDesign I was able to install V 13.1 but not 14.0.1.

Not a fan of the CC install utility!!!

Votes

Translate
Community Expert ,
Jan 02, 2019 Jan 02, 2019

Copy link to clipboard

Copied

what's your os?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 02, 2019 Jan 02, 2019

Copy link to clipboard

Copied

LATEST

Windows 10.

I had to reinstall the CC app itself.  Then I was able to install the oldest version of XD and was able to update it to the current version.

InDesign I was able to install V 13.1 but not 14.0.1.

Not a fan of the CC install utility!!!

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines