• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can no longer use any desktop Adobe products

New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

Hello everyone. Forgive me if this is a bit confusing, but I've been having some complex issues with Adobe products it seems.

 

My company was originally paying for licenses for Premiere Pro, Adobe Acrobat, Photoshop, etc. However, those licenses recently expired. The company hasn't resolved some payment issues regarding these products that are beyond my understanding. However, I would still like to use these products for personal use in the mean time, and thought I could buy my own subscriptions.

 

Somehow though, despite the fact that I am on free trials on my personal account and payed for some product subscriptions with my personal account, I get an error saying to contact my IT administrator to renew my license (pictured below). This occurs with both my Premiere Pro free trial and Adobe Acrobat subscription, although I am able to use the mobile version of the latter just fine. I can also use the mobile subscription of Lightroom that I pay for with no issues. If I am not mistaken, it appears my personal account for Adobe products has been linked to my company's subscription plan, and I cannot seem to figure out how to separate them? I've tried to install products Premiere Pro and Adobe Acrobat on two different computers, my work and my personal laptop, and I still get a bewildering error to contact my IT administator about renewing the license on my personal laptop when I sign into my personal account. If anyone could help me resolve this it would be greatly appreciated. Thank you!

 

Adobe Licensing Issue.PNG

TOPICS
Activation , Installation

Views

55

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

LATEST
zip the entire contents of the OOBE folder and then delete the contents. (if that fails to help and causes a problem, just unzip to restore the contents.
 
1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
 
2) Browse to the following location based on your operating system.
 
    A) Mac OS: /Users/<user name>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user name>\Library\ is hidden by default. To unhide see below*
 
    B) Windows: C:\Users\<user name>\AppData\Local\Adobe\OOBE
NOTE: C:\Users\<user name>\AppData is hidden by default.  To unhide see below*
 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines