Can not cancel subscription to plan :(((((

New Here ,
Sep 13, 2022 Sep 13, 2022

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I started this plan on my account last school year for my desk job on campus. I needed a particular tool to edit a flyer I had to create for said job but in order to do this I needed to sign up for a free trial that I did not realize would charge me without letting me know first. I don't use photoshop besides once in a while for school or work, I used it once last year and for that mistake I have been charged 15 dollars monthly for five months, I did not even realize this was a monthly paid plan for a year! I am a college student with literally 30 dollars in my bank account and accumulating debt, I literally do not have money to keep paying for this account let alone to pay the cancelation fee. I need my plan to be canceled and it's only fare to get a refund for these past five months saying I have not used the plan once. 

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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if @Ben M's link does not help you cancel, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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