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can not download Adobe

New Here ,
Oct 27, 2022 Oct 27, 2022

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"once the exe file download and I allow it in my device  "you are signed in" pages keeps popping up and then a massege that says Adobe sever can't be reached I TRIED FOR DAYS  and I CONTACTED WINDOWS BUT NOTHING THEY DID WORKED PLASE HELP  erroe code 206 i tried to uneable my fire wall and everything 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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New Here ,
Oct 27, 2022 Oct 27, 2022

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thank you but nothing worked for me 

 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Which operating system do you use?

Is your system up-to-date? All updates, patches and drivers for chipset devices and so on are installed?

Which provider do you have for your Internet connection?

What did you do to find the error?

What's the exact error message?

 

Does this worked in the past? If yes, what has been changed on your system before the error occur?

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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