Can not install Creative Cloud on desktop, error 206

[joshr25]

Yesterday, I could not sign into adobe through the desktop app. I reached out to the customer support, they have gone and uninstalled all the programs and the desktop app. They have been trying to reinstall and I consistantly get the error 206, that it's a firewall issue. I hadn't changed any of my settings with the firewall, so this came out of the blue, we tried installing with the firewall on and off and got nowhere. This has been escalated to their senior support staff to look into. Has anyone else had this issue before?

[kglad]

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

[joshr25]

I have updated Firefox and checked the browser's TLS, the protocol comes up green, yet I continue to have the same problems. I click on the install window of CC, it says it's signing me in, I get repeated adobe pages popping up trying to authenticate me, then I get the error message. Thing is, anywhere else I log into adobe, I have no problem.

[kglad]

so, you're now seeing repeated sign in > you've been signed out messages?

if so, and your cc app is up-to-date, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[joshr25]

I went to firefox and edge and can't up up the LAN settings like it shows in the link provided by yourself.

[kglad]

which is your default browser?

continue with the other recommendations.

[joshr25]

Firefox, I tried all these steps and nothing has changed. I can't get to the LAN settings in Firefox or Edge.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Jeffrey_A_Wright]

A huge thanks to Kglad for all of his suggestions in this public discussion!

Josh, I am showing that you currently have case ADB-26466311-Q5P5 open, and it is being evaluated by us to determine the next steps to resolving Error 206.  Please bookmark and use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any updates to your active support case.

[joshr25]

Sounds good. What's the chances you will find a solution to this? 

[Jeffrey_A_Wright]

I am sure the error can be resolved, Josh. We appreciate your patience as your specific circumstances are evaluated for a solution.