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Can't access creative cloud app on 2013 iMac running Catalina

New Here ,
May 24, 2022 May 24, 2022

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When I try accessing Creative Cloud just get the spinning circle and eventually slow to load restart computer/relaunch app and after that goes to check internet and firewall status.  I have uninstalled and reinstalled Creative Cloud and all the Photography plan apps and still have same problem - can access account from a windows laptop. All of the apps now try to connect to the internet on loading and none seem to be able to connect so the whole suit is unusable at present. Spent a total of 3 hours on phone to adobe support - problem not fixed they suggest upgrade MAC OS from Catalina 10.15.7 to new OS which is not an option. Can anybody offer any suggestions/fixes

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Community Expert ,
May 24, 2022 May 24, 2022

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You could try analyzing the logs and see if something went wrong at some point:

 

Apple introduced tighter security measures in Catalina. You may want to make sure that the Creative Cloud desktop app has 'Full Disk Access' (more info here) and that no firewall is blocking it from connecting to Adobe's servers.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Unfortunately this didn't work - spent hours on support taking off and reinstaling but nothing seemed to clear it - Adobe suggested update OS from Catalina but can't do that as Mac too old 

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Community Expert ,
Jun 02, 2022 Jun 02, 2022

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and reset/restart?

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Community Expert ,
May 24, 2022 May 24, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, open your cc app and while in the foreground click cmd-q, then quit the cc app and restart your computer.

 

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