Can’t activate Creative Suite 6

Explorer ,
Jan 03, 2022 Jan 03, 2022

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  • Hi. My computer bombed so I got a replacement and put the old hard drive in, but it won't let me use the software without an activation code which I can't get any more. Can anyone help, please?

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Explorer , Feb 01, 2022 Feb 01, 2022

Update - after replacing the graphics card I was able to install High Sierra with latest security updates. I reinstalled CS6 from my disks and this time was able to connect with customer support who worked some sort of magic and the apps are working! Yay!

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Explorer ,
Jan 21, 2022 Jan 21, 2022

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So Nancy… any more ideas?

 

Thanks!

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Explorer ,
Jan 21, 2022 Jan 21, 2022

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I just got the original computer working again. I put the same hard drive back in, and it's still asking for an activation code even though the applications are back to where they started, on the machine where they were registered. I have wifi but it can't load the Adobe site due to the fore mentioned security, and the offline activation still won't work. Now I have two working computers, a set of registered Adobe disks, and no access to the software. I tried connecting to customer support and got the message I was using fraudulent software.

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Explorer ,
Jan 22, 2022 Jan 22, 2022

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Pretty much the same here.

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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@Ashley22481611dbo8  and @OtterWithKids,

Read this about connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Feb 01, 2022 Feb 01, 2022

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Update - after replacing the graphics card I was able to install High Sierra with latest security updates. I reinstalled CS6 from my disks and this time was able to connect with customer support who worked some sort of magic and the apps are working! Yay!

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Community Expert ,
Feb 01, 2022 Feb 01, 2022

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I'm glad to hear you got things working! 

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Explorer ,
Feb 01, 2022 Feb 01, 2022

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Thank you, LinSims!

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Explorer ,
Feb 02, 2022 Feb 02, 2022

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I spoke too soon. The apps opened on a seven day trial basis and still require an activation code. Now customer care has got me to download the package from my account, and if that fails go to community support (!). I know others are having the same problem and I'll come back and let you know if it works. I'm very tired.

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Explorer ,
Feb 02, 2022 Feb 02, 2022

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Didn't work. Nothing works. Customer support now suggests I pay $53 per month to use the Creative Cloud.

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Explorer ,
Feb 03, 2022 Feb 03, 2022

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I tried the offline activation again and it worked this time. Back in business.

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Explorer ,
Feb 03, 2022 Feb 03, 2022

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Same here. I don’t know if something changed on Adobe’s end, but I too am up and running. If someone at Adobe did something to fix this issue, you have my most sincere gratitude. Thank you! 🙂

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