Can't activate reinstalled Elements 13

New Here ,
Aug 10, 2021 Aug 10, 2021

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My laptop died and after reinstalling Elements 13 I can't activate it because too many are activated already.  The activated ones aren't listed on my account and I can't deactivate.  The Adobe help was useless and suggested I upgrade!

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Deactivation information here: https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

Troubleshooting for non-subscription products here: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

 

Verify that the ID you're using to log in to your Adobe Account is the same one you used to purchase the product. If you forgot to register it, it probably won't show up. I think you can still register it and then use the deactivation information to clear things for you.

 

If that doesn't work, get back in touch with customer support and explain that the product is not showing up in your account. They may be able to restore it (no guarantee). If that doesn't work, tell them you need an Activation Count Reset. using exactly those words.

 

If they claim not to know what you're talking about, ask to be escalated. 

 

If they try to send you here for help, remind them that this is an account issue and only Adobe employees can handle those. And ask to be escalated. Keep asking until you get in touch with someone who will help. If you want, get the employee's name (first only, I think?) and ID number so you can inform whoever you talk to that this employee (or employees) needs more training.

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Thanks, I've had to ask for the Activation Count Reset

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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quote

The Adobe help was useless and suggested I upgrade!

=========

@steve_frazer,

Given PSE 13's advanced age, that's not bad advice.  Software has an expected life of 3-5 years if you're lucky.   In 8 years, how many times have you updated your system?

https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Feels like I'm being trolled but I'll explain.

 

I bought a product and expect to be able to continue to use that product without paying a monthly fee. The product works just fine for everything I need for a cost of £50.

 

I've used it sparodically over the past 8 years but paying monthly that would have cost me over £500 for exactly the same product.  Adobe's monthly pricing is a con, a trick, a ruse, a scam, dishonest and whislt they persist with it I'll never purchase from Adobe (or any other monthly charge software) ever again.

 

I hope you undersatnd and now know why monthly charging is dishonest and shouldn't be supported

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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>> Feels like I'm being trolled...

 

Nobody is trolling you. 

 

This here is a user-to-user forum. We are normal users as you are. You have to contact the Adobe support. Only they can reset the activation.

 

Photoshop Elements 13 is an 8 year old program and it will be not compatible with the newer version of the appropriate operating systems. As @Nancy OShea  wrote software has an expected life of 3-5 years.

If  you don't wish a subscription (which I also accept) and there's also no need to buy a subscription

You can buy a update to Photoshop Elements 2021. With this update you have a full compatibility with the latest operating systems, better support of newer cameras, new and better functions to edit pictures and, and, and... 

 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

Feels like I’m being trolled......

 

 

 

 

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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LATEST

ABOUT THIS WEB FORUM:

This is not private email.  Optional email copies of this web forum's replies are being sent to you.  You may turn them off from your web forum settings if desired. 

 

1. Click your Avatar (top right image) and select Account Settings > Notifications. 

 

2. Disable all unwanted email notifications. 

 

PS ELEMENTS VS PHOTOSHOP CC:

Two different products for different types of users: 

 

1. Photoshop CC is pro-level software by subscription only and aimed at professional graphic designers and serious photographers. 

 

2. Elements is consumer-level software aimed at amateurs & hobbyists.  The latest PS Elements version is 2021 -- no subscription required.

 

Goodbye & good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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