Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't change country associated with Adobe ID

New Here ,
Feb 11, 2020 Feb 11, 2020

For some reason my account is linked to Argentina. Now I'm in Malta and would like to change that as I'm being billed in argentinen pesos. I have followed the instructions but it seems to be a loop whole as I always just get redirected to the customer support page. 

400
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 11, 2020 Feb 11, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 11, 2020 Feb 11, 2020

Chat and Agent.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 11, 2020 Feb 11, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 11, 2020 Feb 11, 2020
LATEST

Good morning, peta_milan.
If you have an active subscription and want to change your AdobeID country, you will need to contact Customer Support.
Please refer to the help page below.

Change the country associated with your Adobe ID

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines