Can't change credit card information

New Here ,
Jul 19, 2018 Jul 19, 2018

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Hi. I get this error when I try to save my new credit card information. What to do? My subscription will end in 15 days! Thank you!

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correct answers 1 Correct answer

Adobe Community Professional , Jul 19, 2018 Jul 19, 2018
You may need to contact support (this isn't support, it is a public forum)Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html

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Advocate ,
Jul 19, 2018 Jul 19, 2018

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This might seem silly, but you're sure that credit card is active? Have you tried calling your credit card company to see if they are blocking the charge?

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New Here ,
Jul 19, 2018 Jul 19, 2018

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Thank you! You were right. It is new card I received today, so it hasn't been activated yet. I entered another card and it was accepted! Thanks again. I appreciate!

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Advocate ,
Jul 19, 2018 Jul 19, 2018

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No problem! Glad you got it figured out

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Adobe Community Professional ,
Jul 19, 2018 Jul 19, 2018

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You may need to contact support (this isn't support, it is a public forum)

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Participant ,
Feb 12, 2022 Feb 12, 2022

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The link that you have give only brings me to a FAQ. I cannot reach any live person to help at that link.

I have Adobe CC individual plan.

Could that be the reason?

Are people with individual plans not supposed to get live help?

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Community Beginner ,
Sep 06, 2018 Sep 06, 2018

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I have been to this page at least 30 times.  There is not place to change your credit card information on this page and Chat isn't available. on this page either.

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Adobe Community Professional ,
Sep 06, 2018 Sep 06, 2018

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You must log-in to your Adobe account with your email (ID) and password at link below. 

https://accounts.adobe.com/

Click on Manage Plans

Under Plan and Payment, click on Manage Payment button.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Sep 07, 2018 Sep 07, 2018

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Thank you Nancy, I did log in (several times). But there is no Manage Plan on my Account Page. There is a button for Plan so I clicked on it and from there I was just sent in a circle back to the My Account. The page that says Change Credit Card Information goes to Services which is just more circles. The only icon I found that said Chat was void. It didn’t go any place.

When I get over being mad, I’ll try again but I expect I will have to contact service by telephone to resolve this problem. The Adobe software is awesome. The Adobe website is a nightmare.

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Adobe Community Professional ,
Sep 07, 2018 Sep 07, 2018

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customer care can be contacted with this link: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Feb 12, 2022 Feb 12, 2022

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Hi, Abambo, the link that you have given only brings me to FAQ. There is no link to open a chat box and get a real person to help solve some problem that I have with payment. Do you perhaps know why. I have Adobe CC individual plan.

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LEGEND ,
Feb 13, 2022 Feb 13, 2022

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That links takes me to a page with a "chat" icon on the bottom right. Click it to start your support conversation. One connected, Type AGENT to talk to a real person. 

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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Two very important things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

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