• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't change my billing info

Explorer ,
Mar 02, 2018 Mar 02, 2018

Copy link to clipboard

Copied

Hi, my payment card is empty, and I want to replace it with another one to make the payment for Adobe product as it's described in your emails to me. However I can't make it because there is no such option in my Account settings. Also I can't ask your Adobe support because the chat is always too busy.
Please help me if you really need my money, or stop sending me your emails.

Thanks.

TOPICS
Creative Cloud

Views

2.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Mar 03, 2018 Mar 03, 2018

Dear Adobe Team, it seems that your help article should be updated. There is no chance to change or update card info if the plan was cancelled. How can I pay in this case? Your support is is unavaliable.
edit_payment_details3.png

Votes

Translate

Translate
Community Expert ,
Mar 02, 2018 Mar 02, 2018

Copy link to clipboard

Copied

go to Adobe.com, log into your account, go to manage account

...and there, add or modify your payment information under plans&products.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 02, 2018 Mar 02, 2018

Copy link to clipboard

Copied

it's not so easy: the plan is cancelled but still not paid, and I can't change the payment method now to pay
adobe_screen.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 03, 2018 Mar 03, 2018

Copy link to clipboard

Copied

Dear Adobe Team, it seems that your help article should be updated. There is no chance to change or update card info if the plan was cancelled. How can I pay in this case? Your support is is unavaliable.
edit_payment_details3.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

Hi,

For a cancelled order, the payment can not be changed. It can be changed (credit to credit card only, no credit card to PayPal or vice versa) for an active order only or when you make a new purchase.

Regards

Rajashree

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

Hi Rajashree,

but why are you sending me every day emails with useless instructions from your email address which is not available for my replies?

Please wait for 1 day (till 10.03.2018), now I'm trying to load my old card, then please place your payment order again.

And please fix that bug with the payment method on your website.

Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 09, 2018 Mar 09, 2018

Copy link to clipboard

Copied

I've loaded my old card, please request the payment.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

It can't actually. I'm trying to sign back up and there is literally nowhere to change the credit card. I literally cannot buy the product because there's an old card on there that I can't replace lol

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

LATEST

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines