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Can't contact support directly

New Here ,
Sep 15, 2020 Sep 15, 2020

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Hi, I can't start a help chat directly because it directs me to contact the account admin but there is no account. How can I contact support?

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Creative Cloud , New user

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correct answers 1 Correct answer

Community Expert , Sep 15, 2020 Sep 15, 2020

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Sep 15, 2020 Sep 15, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Dec 19, 2022 Dec 19, 2022

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I believe this has changed as I can no longer see the "contact us" option (in the lower right)

Can anyone assist me to get talking to an Adobe human please

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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you have to use a compliant browser to see the contact us option.  you'll have the same issue (if you're using a non-compliant browser) seeing the auto-popup link in @Peru Bob's post.

 

if that's the case, use a different browser or phone or twitter.

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