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I'm trying to install the free trials for some apps, (Photoshop, Premiere, After Effects) and when I try to download it I get this error message.
Exit Code: 119
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Fatal Error '119' occurred while download
FATAL: Error occurred in download of package (Name: AdobeColorNA_Recommended_1_0-mul Version: 1.0.12). Error code: '119'
I've done everything I can, restart Creative Cloud, uninstall/reinstall, used the CC cleaner tool, checked firewall and Internet settings, restart PC, and looked everywhere online for a solution. I would real appreciate if someone could help me out here. I'm on Windows 10 Pro with a Xeon E3 1231 CPU, 16GB RAM, and GTX 960 video card. Thanks.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
run ccleaner, CCleaner - Free Download - Piriform
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud
use the desktop app to install your cc programs/trials
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I did these steps exactly how you listed them and I still get the same error message.
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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hi
do u still have the problem ? cuz i have the same problem and i cant fix it . i did everything
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please don't post duplicate messages. see your other post, https://community.adobe.com/t5/download-install-discussions/creative-cloud-will-not-download-apps/m-...