Can't find account linked to charges

New Here ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

Hi everyone,

 

My credit card has been billed by Adobe for years and I did have Photoshop before, however I haven't used it in a very long time. Today I tried to log in but I completely forgot which email address was actually linked to my subscription. I checked all of them (personal and business) and they all said 'no orders'.

 

I tried the support chat and didn't get connected to an agent for 2 hours and gave up.

I wanted to call but it says I don't qualify for phone support because this account is a non paying customer. I need this solved, thanks.

 

Views

3.7K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , May 19, 2021 May 19, 2021

When did you join? 

The trial version is for 7 days only. 

On day 8 it will automatically convert to a paid plan and begin billing your credit card each month for 12 months. 

You may cancel within 14 days of joining without penalty.  However after the grace period, there is 50% early termination fee.

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to y

...

Likes

Translate

Translate
Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-you are going to have to talk to Adobe, not other users

-BUT if you have multiple emails I doubt even Adobe can help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Talk to your credit card company about stopping the payment

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

Evidently, you have a free Creative cloud membership attached to the e-mail address and password you used to log-in to your Account.  

hrtrps://account.adobe.com/Plans/

 

Benefits of a free Creative Cloud membership

https://helpx.adobe.com/creative-cloud/help/benefits-creative-cloud-free-membership.html

 

If you want to use Photoshop, I suggest you order a paid Photography Plan for USD $10/month for 12 months.   Or buy the All Apps Plan on the Black Friday Special (good until the 29th of this month) for $30/month for 12 months.

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

If at one time you had a Subscription to Photoshop and you Never Cancelled that subscription that is why you are being charged every month.

 

Doesn't matter whether or not you used the program. If you never Cancelled the subscription it Auto Renews every year.

 

I will post a request for a Staff member to look at your problem.

 

You can Cancel that subscription yourself but you need to know the Adobe ID, An Email address and Password, that was used to buy the subscription originally.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Hi! Did you ever get this resolved? I'm having the same issue. Was being charged for years, those plans have been cancelled, no problem. Recently, I resubscribed, finally updated my computer to use the newest version of Ps, but my account says I've been using a free version and I don't see my card info or order info anywhere, yet I've been being charged for months now and it doesn't appear to be attached to the account I would have used to set it up. I assumed since I'm paying for it, all I needed to do was download the update to use the apps. I don't even know how to cancel it at this point...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

When did you join? 

The trial version is for 7 days only. 

On day 8 it will automatically convert to a paid plan and begin billing your credit card each month for 12 months. 

You may cancel within 14 days of joining without penalty.  However after the grace period, there is 50% early termination fee.

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  Click on Manage Plans button.
https://account.adobe.com/plans

 

2. Scroll down to Adobe Help Center on the same page.
3. Online chat is available in English 24/7.
4. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2021 Aug 17, 2021

Copy link to clipboard

Copied

I too am having this same problem and have no idea how to resolve it. There is no record of any active subscriptions linked to my adobe account and no adobe account linked to my other email address. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

Its funny I read every reply to everyones problem listed on here....and not one of the answers helped with the issue. The problems were explained crystal clear and the answers dont allign. Doesnt seem like people who answered even understood the issue. I to am having the same issue.  Telling me to change a plan that isnt showing up in the first place doesnt help (whats there to change/cancel??-yet my card is being billed). Is that the IT non answer to keep the billing going? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

@Troy24677339whnr,

1. You're resurrecting an old topic from 2019 that's unrelated to your issue.

 

2. If you're being billed for something you didn't order, contact your bank immediately!!   Your card may have been electronically skimmmed without your knowledge. 

 

3. Adobe can't help you with you a compromised credit card because they are vicitims too.

 

That said, make certain you or a family member didn't order another Adobe plan under a different ID (email).  Your bank will ask you to sign legal papers before they launch a fraud investigation with law enforcement and close your account to further charges. 

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

I had a trial membership. I was billed on my credit card April 28th for $24.99. It reads ADOBE ACROPRO TRIAL. I have an adobe account and it shows no plans active under my account. So was it a one time charge that I will not get charged again. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

LATEST

Acrobat Pro costs USD $14.99/month for 12 months unless you cancel it.

 

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating, signing, saving & printing PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

I want guide for liner

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines