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Can't fully uninstall CS6 from W10 machine

New Here ,
Jun 30, 2023 Jun 30, 2023

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I tried installing CS6 on my new Windows 10 laptop before realising it is non-compatible.  Installation therefore failed but now I am having trouble uninstalling the product completely:

 

I attempted to uninstall Adobe CS6 suite/apps off this W10 machine but it failed.
I then attempt to uninstall it using the Adobe Removal tool as per the website, and while this said it was successful Adobe CS6 design and Web premium still appears in control panel, and is causing an unspecified error when trying to remove it.

 Are any other steps to properly remove this off the machine, noting that I do not want to remove the Existing Adobe XI Standard install that’s still fine and working well on Windows 10?

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Community Expert ,
Jun 30, 2023 Jun 30, 2023

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adobe cs6 will install and run on win 10.  ie, like all recent win os'es you can use compatibility mode to install and to run programs.

 

anyway, at this point you can use the iobit uninstaller after using the cs uninstaller and then cs cleaner (which you've already done, but for others), http://www.adobe.com/support/contact/cscleanertool.html

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Did you restart your computer after running the unistallers?

Did you remove ALL old Adobe apps from your system including old Flash and Acrobat versions?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 12, 2023 Jul 12, 2023

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Nancy, you were correct.  Once I unistalled Acrobat XI Standard and removed all Adobe related directories (C:\Adobe and C:\CommonFiles\Adobe) I was able to successfuly run the Adobe cleanup tool and remove CS6 from the control panel. After a reboot - reinstalling the apps was successful in compatibility mode for windows 7. Originally when trying to install I was getting an installer database consistency error which has not returned.

Thanks everyone for their help,

Denby

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Community Expert ,
Jul 12, 2023 Jul 12, 2023

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Great!  Glad you got it sorted.  🙂

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi Denby,

We appreciate you writing in. Do you get any error when you try to uninstall the app? Did you follow the steps mentioned by the expert above?

Let us know.

 

Regards,

Shivangi

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