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Can't install Adobe Photoshop! Please Help!

New Here ,
Mar 18, 2023 Mar 18, 2023

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Hi, I have just purchased a new iMac and it will not install photoshop. I have tried literally everything and searching the web for ideas on how to get around the issue. Is it my Mac or the actual software? I am about to take my Mac back to the store as I am getting so frustrated.

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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What's the issue exactly? What errors are you encountering?

 

The more details you provide, the better we can guide you.

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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make sure you meet specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then, if you do, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Mar 18, 2023 Mar 18, 2023

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Which version of Photoshop  -- PS Elements 2023 or Photoshop CC 24.2?

 

On the off chance you're trying to install a legacy Creative Suite product, it won't work on a modern Mac.  CS is too old and not compatible with Catalina, Big Sur, Monterey, or Ventura... 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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