Can’t install apps

New Here ,
Sep 15, 2021 Sep 15, 2021

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Hi there I recently subscribed to abode creative cloud using my student email, then I was told by the college that I was getting it for free. So I cancelled my subscription and purchased the free subscription which the college got me. But now I can't install any the apps (photoshop, illustrator, in-design) on my MacBook Pro ! I've contacted the college and they can't help me because it's my own personal MacBook! I've been in contact with apple who can't help me because this is an Adobe problem! And I've been on the phone several times to Adobe but I keep getting passed onto different people in different departments n then getting cut off !!! I've followed all help but nothing is fixing this problem surely someone can do this over a phone call as I don't know what to do ???

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Creative Cloud , Installation

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Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

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why can't you install any apps?  ie, what error messsage or problem do you see?

 

and what's your mac's os?

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