Can't install creative cloud, my internet connections drops when I try to download, I have to reboot

[tonybikini]

Hi,

When i try to install creative cloud through the creative cloud installer, it starts, reaches 1% and my computer loses all connections to the internet. All other devices still work, and I have to reboot my computer for it to connect back. What is going on? I need to install the apps for work. I'm stuck here. Thanks!

Computer: Macbook Air 2020 M1 chip 16gb ram, 256gb

My router is a Helix Fi from Videotron my ISP. 

MY other computer is a mac mini m1 which has no connectivity issue. Same for my iphone SE 2020, ipad 4th gen, samsung tv and all other devices.

Thanks

[kglad · Accepted solution]

use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[tonybikini]

This worked! Thank you

[kglad]

you're welcome.

[Jeffrey_A_Wright]

Anthony, in addition to the suggestion by Kglad, I would recommend also reviewing the settings for any installed security software.  The behavior you described could occur due to a misconfigured software firewall or other components blocking or restricting access.

[tonybikini]

My macbook is brand new; first app downloaded was cc. That is weird! I saw this issue even shutting down entire home connections elsewhere on the forum