Can't install creative cloud, my internet connections drops when I try to download, I have to reboot

Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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Hi,

 

When i try to install creative cloud through the creative cloud installer, it starts, reaches 1% and my computer loses all connections to the internet. All other devices still work, and I have to reboot my computer for it to connect back. What is going on? I need to install the apps for work. I'm stuck here. Thanks!

 

Computer: Macbook Air 2020 M1 chip 16gb ram, 256gb

My router is a Helix Fi from Videotron my ISP. 

MY other computer is a mac mini m1 which has no connectivity issue. Same for my iphone SE 2020, ipad 4th gen, samsung tv and all other devices.

 

Thanks

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Aug 30, 2022 Aug 30, 2022

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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Community Beginner ,
Aug 31, 2022 Aug 31, 2022

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This worked! Thank you

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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you're welcome.

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Anthony, in addition to the suggestion by Kglad, I would recommend also reviewing the settings for any installed security software.  The behavior you described could occur due to a misconfigured software firewall or other components blocking or restricting access.

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Community Beginner ,
Aug 31, 2022 Aug 31, 2022

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My macbook is brand new; first app downloaded was cc. That is weird! I saw this issue even shutting down entire home connections elsewhere on the forum

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