• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't install CS6 design and web premium for Mac OS X

New Here ,
Jan 31, 2019 Jan 31, 2019

Copy link to clipboard

Copied

Screen Shot 2019-02-01 at 2.43.15 PM.png

I keep getting this error message when trying to install - to my knowledge I am not running more than one installer at the same time so I'm not sure how to fix this problem. Anyone got any ideas about where I've gone wrong? Thanks in advance

Views

394

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 01, 2019 Feb 01, 2019

hi,

 

sierra (os 10.12) and later are not compatible with older software, but adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

but no work-arounds will likely work with future mac os updates (short of installing a parallel compatible os).

Votes

Translate

Translate
Community Expert ,
Feb 01, 2019 Feb 01, 2019

Copy link to clipboard

Copied

hi,

 

sierra (os 10.12) and later are not compatible with older software, but adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

but no work-arounds will likely work with future mac os updates (short of installing a parallel compatible os).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

I would like to try the workaround, but the link posted is not available any more. Can It be fixed, please? The error I'm initially getting is that the installer thinks I'm not on the internet, yet here I am writing this on the internet.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

I just clicked this link and it works for me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

LATEST

the easist way to handle that is to disconnect your computer from the internet and then while installing, or if already installed, select activate offline.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Feb 07, 2019 Feb 07, 2019

Copy link to clipboard

Copied

Piggybacking on what kglad has already said... It's probably time for you to check Adobe Creative Cloud plans. There are a couple to choose from and you'll always be up to date that way. Best of luck!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines