Can't install Lightroom signed out issue

New Here ,
Aug 20, 2022 Aug 20, 2022

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I am trying to install Lightroom on my Mac. I had educational license from my school, which expired. I then tried to install Lightroom through a friends and family license, but cannot get past the step where it indicates that I am Signed Out.

Everytime I try to Sign In, it reverts back to the "You've been signed out page" 

Screen Shot 2022-08-20 at 12.19.06 PM.png

Any ideas on how to resolve this?

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Aug 21, 2022 Aug 21, 2022

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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I have never heard of a friends and family license

 

Cloud License  http://www.adobe.com/legal/licenses-terms.html
-you may NOT share a subscription

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New Here ,
Aug 23, 2022 Aug 23, 2022

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Sorry, that was a little confusing.  I have a family member that works for Adobe.  It's a regular license, I just didn't pay retail for it.  I had a school license that I was using for a class I was taking last year. That expired, so I'm not sure if there is something being crossed up in relation to that school license and the new full license that I just purchased and downloaded. 

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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if the sign in out link in my previous message didn't help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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New Here ,
Aug 23, 2022 Aug 23, 2022

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OK, that helped.  It required that I delete two Adobe credentials in Keychain in order to proceed.  Thank you for the assistance!

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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quote

 friends and family license


By @Ryan2573448947e2

 

Where did you purchase it from?

You may have been scammed.

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