Can't install or update ONLY Illustrator

[Sierram]

Hello,

i hope someone can help me with the following problem:

First me and my workmate weren't able to update ONLY Illustrator (all other CC Apps updated without any problems).

After clearing the Windows Temp and user Temp folder I uninstalled Illustrator. But now I have the same error message and I can't install Illustrator:

Exit Code: 113

-------------------------------------- Summary --------------------------------------

- 3 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '113' occurred while download

FATAL: Fatal Error '113' occurred while download

FATAL: Error occurred in download of package (Name: AdobeIllustrator23-Core Version: 23.0.1.540). Error code: '113'

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We deactivated the firewall and anti virus software, but nothing helps.

Unfortunately no answer from Adobe since 1 week. I really need Illustrator for work and we have no idea why ONLY Illustrator doesn't work.

Could somebody help?

** Excuse my bad english, I'm no native speaker 😉 **

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html