Can't Install photoshop elements on new computer

Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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My old computer died and need to get photoshop elements 14 on my laptop. 
I continue to get an error messages when installing and after add my serial number. Not sure what else to do. I'm using windows 10 currently.
Appreciate any help.
Thanks

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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What error message(s) do you get?

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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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Hi I did finally get it to install but now I get a message that I need to deactivate the other photoshop on the computer that quit. So how do I do that? Do I go to my adobe account to do so?
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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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By default, you can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first.

 

Good news: You should be able to deactivate your apps from within your Adobe Account.

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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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Good to know and if need to and I'll try again to see if old computer is on there now.
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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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When I go to my adobe account it doesn't show any activated devices and I can't get into one that no longer turns on.

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Community Beginner ,
Aug 16, 2021 Aug 16, 2021

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Hi again,
I tried again and didn't get the same message and it opened up photoshop elements fine. I probably should learn how to deactivated a device if needed to though

 

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