Can't log in to Creative Cloud

New Here ,
Dec 05, 2021 Dec 05, 2021

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Been using it for years, suddenly when I open creative cloud, all the apps say "Buy Now" or "Start Free Trial". No place to log in.

I have a new iMac M1,  got it a few days ago, and all Adobe apps working fine (Photoshop, inDesign, Illustrator, Acrobat), but suddenly I'm locked out.

I re-downloaded Creative Cloud app but still the same. 

I did get the Photoshop free trial so at least I can use it.

 

adobe buy.jpg

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Activation , Creative Cloud , Installation

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New Here ,
Dec 05, 2021 Dec 05, 2021

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I also got this email. I didn't change my password.

 

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Community Expert ,
Dec 05, 2021 Dec 05, 2021

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Contact Adobe Support ASAP. Your Adobe ID may have been hacked.

! CONTACT CUSTOMER CARE

You will need to be logged in with your internet Browser that allows cookies.

Open a Chat window from the 'Chat' icon that appears on the lower-right of the page.

 

Other 'Users' in this Community forum are not able to help.

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5.1, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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From here: https://auth.services.adobe.com/en_US/deeplink.html?#login

Did you manually log in to your account with your e-mail and password?
Also try resetting your email password and logging in again.
Here you can solve login problems and tips.
https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

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