Can’t login to my creative cloud account

New Here ,
Sep 04, 2022 Sep 04, 2022

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I can't log in to my creative cloud account on my Mac. Whenever I click on sign in I just get a spinning wheel and then the message, can't connect to server.

I am able to sign in to my account on my iPad (where I'm writing this) 

I have been searching and trying solutions for a few hours now with no luck.

 

I just want to be able to sign in

 

Thanks in advance for any help

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Creative Cloud , Installation

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Community Expert ,
Sep 04, 2022 Sep 04, 2022

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Adobe Employee ,
Sep 05, 2022 Sep 05, 2022

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Hi Julia,

We're sorry for the trouble. Did you follow the steps/suggestions listed in this article? https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

Let us know. We're here to help

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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