Can't open Creative Cloud

[charlottes78476843]

Hi There,

I can't open/update Creative Cloud. Had a message to contact support; Creative Cloud desktop failed to update. (Error code: 72) Contact Customer Support.

I wanted to download InDesign on this computer. Our IT support said I need to contact you.

Please can you help

Best,

Samantha

[Discussion moved from InDesign to Adobe Creative Cloud by moderator.]

[jane-e · Accepted solution]

Try the steps in this link:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

[Kanikas]

Moving to Creative Cloud Download & Install​