Can't recover my password [2019]

[funmobilegamesx94421092]

Hey, I cannot login to my main account. I am on a new PC and I don't have access to my password. I have access to my email address (both of them). I tried to recover the password via email but I don't receieve any email with the recovery option.I checked spam etc. no email from adobe. I can also acces my phone but I can't choose password recovery via phone, your site automatically uses "email" as an recovery option. I can't choose anything else. What can I do?

[Nancy OShea]

Moderator moved from Forum comments to Adobe Creative Cloud​.

[mjjkazzak]

Nancy, have you tried to change your password. Try it. If it works for you, come back and tell US ALL how you did it.

Myself and another have tried and it says sign in but cant remember password. Create or change password does not allow you further WITHOUT a password!

Some outfit you work for.

[kglad]

@mjjkazzak 

you're posting to an old thread.  apparently, you do not have 2fa enabled, correct?

[jane-e]

@mjjkazzak 

The directions in the link @David__B posted in 2019 are still good:

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

Read the entire page. If you do not receive the code by email or text, look in your spam folder. If it is not there,  follow the directions to update your email and/or phone.

Jane

[jane-e]

funmobilegamesx94421092  wrote

Hey, I cannot login to my main account.

Hi,

What do you mean by “main account”? You can’t log on to your computer? To the forums? To your Adobe account? Something else?

Thanks,

Jane

[David__B · Accepted solution]

Hi Funmobilegamesx,

Not sure if you already got this sorted, but if not I'd check this to ensure you're tried the solutions given here
Learn how to reset a forgotten password or change your existing password.

If you're still facing difficulties I'd recommend contacting customer service next
Contact Customer Care

[stuartr62095118]

Sorry, the Contact "Customer Care" link does not work as you need to be logged in? So if you can't log in as your already trying to reset your password, how do you contact "Customer Care"?

I also have another account which I recently set up, and I can log in with that account. When I access Customer Care and follow the steps through to contact Adobe I see the following:

So how am I supposed to contact Adobe and resolve the solution, talk about seamless Customer Care?

[Nancy OShea]

Agent availability varies by region and time zone.   If you can't reach an online chat agent, try picking up the phone. 

[stuartr62095118]

Oh excellent what number do I call?

[Abambo]

It looks like a quite difficult task... as the phone number depends also on your region.

[Nancy OShea]

stuartr62095118  wrote

what number do I call?

Google it.  Adobe has offices worldwide.

[stuartr62095118]

For anyone that might need the number for the UK office or the page where the numbers are please see the following:

Office Locations | Adobe

[mjjkazzak]

Thank you for writing up my complaint and posting it on this board. 

Obviously a hi teck computer company can edit photo/video but cannot make a web page correctly.

[Sarfrajd]

I forgot my Adobe acrobote password how can find it

[jane-e]

“I forgot my Adobe acrobote password how can find it”

Hi Sarfrajd,

Scroll to the top of this thread and read the answer marked as “correct” by @David_B.

Jane