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Can't register my CS5 license into my adobe account

Community Beginner ,
Aug 26, 2023 Aug 26, 2023

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Hello!

I'm not English native speaker, so I try explain myself as best I can.

I have a CS5 master collection license.

I can install the software and it works fine.

The problem is when I try to register this license into my adobe cloud account, I'm receiving an error that tells me something like: "the provided serial number is invalid".

If I try from CS5 software, it fails because CS live isn't active.

What am I doing wrong?

I can't find any mail to contact with adobe support in order to know what should I do.

I purchased it on a web that sells bulk licenses as an original and unused license.

If this license isn't, I need that adobe team contact with ne to verify it in order to "have a talk" with the website...

Thanks.

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Activation , New user

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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you can no longer register old products like cs5. 

 

and you probably purchased an illegal license so if it's activated on your computer you should consider yourself more than lucky.  if you purchased it recently, it is an illegal license.

 

if you want to verify the above, you can contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Aug 26, 2023 Aug 26, 2023

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Browser chat doesn't work for legacy products, it redirects me to here.

About twitter... I don't know if they will answer me yet.

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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you're making a mistake.

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Community Beginner ,
Aug 26, 2023 Aug 26, 2023

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Can you elaborate your answer?

I tyoed AGENT, as you told me, buy the chatbot ask some questions and redirects me here.

Can you explain us how we should talk to the bot in order to get an agent involved? Thanks.

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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I just tried, and you are right that it asked me a question to describe my problem even after typing in AGENT. However, typing AGENT again made the bot say that it is connecting me to an agent and it did. Please try it again

-Manan

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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@Chessica 

 

you have an illegal license.  calling that to the attention of adobe is going to invalidate your serial number.

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Community Beginner ,
Aug 26, 2023 Aug 26, 2023

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If my license is illegal, adobe should tell me it first.

The business is a verified trustworth website, so it's near impossible that it will be illegal.

And if it's illegal, after adobe technical support confirmed me it, I will claim back my money to business.

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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good luck. keep us posted.

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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>sells bulk licenses as an original and unused license

 

That is not legal and Adobe will not recognize the purchase

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