Can't registrate because of no internet

Explorer ,
Oct 01, 2021 Oct 01, 2021

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I've installed Premiere Eelemts 15 and want to registrate my license. I get the message there is no internet, but I have internet as ususal. What can be wrong?

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Explorer ,
Oct 01, 2021 Oct 01, 2021

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Premiere Elements of course. 🙂

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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Explorer ,
Oct 01, 2021 Oct 01, 2021

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But I don't use a browser for it, it is in the the software when I start.

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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It uses your default browser.

What is your operating system?

Which browser?

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Explorer ,
Oct 01, 2021 Oct 01, 2021

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Windows 10 + Google Chrome

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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Where did you obtain PR Elements 15?  It's very old and Adobe hasn't sold that version for several years.

https://helpx.adobe.com/download-install/using/activate-elements.html

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 01, 2021 Oct 01, 2021

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I bought it 4 years ago. I use it once a year so it's okay for me. But now I reinstalled my computer, so I need the do the registration again.

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Adobe Community Professional ,
Oct 01, 2021 Oct 01, 2021

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Turn off Firewall and Anti-Virus and see if that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 02, 2021 Oct 02, 2021

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Nothing works till now. I get the message there is no internet connection.

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Explorer ,
Oct 02, 2021 Oct 02, 2021

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I found the solution:

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

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Adobe Community Professional ,
Oct 02, 2021 Oct 02, 2021

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See this help article: 

Tips on Resolving Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 02, 2021 Oct 02, 2021

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Yes, there I found it.

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