Can’t restore my subscription

[ceccoli]

In order to get a new plan including InDesign, I mistakenly unsubscribed from my previous one, which solely included Photoshop, thinking I had to do so to get a new one which was supposed to include both apps.

Since this was only my faulty evalutation, I briefly realized that I couldn’t subscribe again for Photoshop, but only for InDesign, because I should wait for my previous plan’s expiration date (January the 30th).

The thing is that now, every time I launch Photoshop, a windows pops up, telling me that there’s an issue with my billing credentials, and I can’t actually fix it by myself before, as I’ve said, January 30th.

In the end, can Adobe staff kindly reinstate my previous Photoshop subscription, or at least immediately charge me with a new one?

Thanks in advance.

[John T Smith]

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[ceccoli]

Staff members usually answer on the forum as well; forum a staff member’ll tell me what to do.

Regards.