can`t uninstall previous versions of adobe products, 2019.

[bluefire777]

Im using windows 10, trying to use the Uninstall a program feature to delete 2019 and some 2020 adobe products (i`m a creative cloud subscriber). Howeve rwhen I uninstall attempt, nothing happens. 

I am attempting to uninstall one at a time, just showing how previous versions are taking up a lot of space here on the drive.

[John T Smith]

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

[Nancy OShea]

What happens when you open your Creative Cloud desktop app and hit the Uninstall button?

[bluefire777]

Hi Nancy, yes i`m clicking the desktop creative cloud app from the start menu, but no response from it, won`t open. Tried uninstalling from this menu as well with right click, no response, 

when I double click it, nothing happens (or click it).

have restarted my pc, same problem.

John thankyou, will attempt the CC cleaner tool tonight, 

*Wondering if I uninstall photoshop and illustrator 2019, will I also lose the:

1. Workspaces
2. Custom brushes
3. Actions
4. Patterns

Or will they stay put and be accessable by the latest version of PS and Ai? 

[Nancy OShea · Accepted solution]

Hi Nancy, yes i`m clicking the desktop creative cloud app from the start menu, but no response from it, won`t open.

===========

After installing, restart computer.

On Windows, right-click on shortcut or desktop icon and select Run as Administrator.  Typically you only need do this the first time you start it.

[bluefire777]

ok great that worked, right clicking run as admin, thank you Nancy!