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Hi Adobe,
My card has expired and you couldn't take payment for the service. I updated my details with a new card, but once again payment didn't go through.
I have checked and "Payment info" shows correct details, but once i click on "Edit payment info" it shows my expired card.
You clearly have a bug in your billing system. Please let me know what should i do to pay.
Kind Regards,
Pawel
Hi Pawel
Payment details have been updated successfully and the payment has processed.
Kind regards
Bev
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Hi Tatchaya4
I'll arrange for someone to look into this and contact you.
Thanks
Bev
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I had a similar issue with my credit card (insufficient funds) and missed a payment.
I verified I had the sufficient funds on the card, updated the payment info on Creative Cloud and thought no more of it. The next day I got the N days left from the Creative Cloud desktop app and the missed payment still had not been charged from my card although four 1€ cover reservations had.
I tried signing out of the desktop app and then back in as well as from the website to no avail.
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Hi Diftraku
Will look into this and let you know when resolved.
Thanks
Bev
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I am also having this issue, I lacked money in my account (wich I moved in same hour as I got the email) updated my info, but I still havent had the money taken, but the countdown timer stopped. The money has yet to be taken and my account page still says the next payment is 15th of november.
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Hi Neoshadow
I'll look into this and let you know when resolved.
Thanks
Bev
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For Adobe support, I have use online chat for several days trying to get this issue resolved. I have entered my new card details and check using several different browser however it still states I have 4 days left before I go - can someone help as the online chat hasnt worked so far.
Thanks
Jason
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Hi Jason
I'll look into this and let you know when resolved.
Thanks
Bev
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Thanks Beverley - to me it looks fine correct card details etc / working card which I use everyday. Still I get the e-mail / count down clock - your time and help is appreciated.
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Hi Jason
Payment has now processed successfully and your account is active.
Kind regards
Bev
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Same here, nothing seems to work to achive a credit card update. My account has been suspended and I am unable to use my adobe software.
Beverly can you help me?
Thanks
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Hi Nitro Yuri
I'll look into this and let you know when resolved.
Regards
Bev
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Hi Beverley,
I've now lost access to Photoshop after trying probably 15+ times over the last 30 days to update my credit card info.
Are you able to look into it for me?
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Hi Mr Kleinig
I've retriggered the payment and will let you know when processed.
Kind regards
Bev
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Hi Mr Kleinig
Payment has processed & your account is active.
Thanks
Bev
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Hi Bev
Im having same problems, updating my payment details too, tried numerous times, its showing my new card details as updated, but when i click update payment details...they are still my old card details.....
Can you look into it for me please...
Stuart
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Hi Bev,
I am also having the same issue.
Payment was taken from my account today for my membership so I know it's not my card. I have already let 2 clients down today and really need to get it sorted before I have to do the same again tomorrow.
Thanks a million
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HEADS UP IN CASE ANYONE WAS WONDERING:
Because of so many attempts by Adobe to process my payment, when the
payment finally DID go through, the Visa Fraud Department froze my credit
card yesterday! Took an hour to go through the verification process
yesterday afternoon just to unfreeze it. So don't be surprised if ya'll
run into this.
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I have the same problem (having the same symptoms as stuartchill). Updated my credit card info but I keep getting emails that my subscription have been deactivated because my card couldn't be billed.
I really need my CC subscription now because we use it in school and my free trial which I got instead of my subscription expires in 7 days so really need to get this fixed fast.
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Hi Bev
I've also been having problems with this all month. I now have 1 day left and am at a loss with what to do! I have tried live chat, yet didn't get to speak to anybody, have logged in to my account most days to attempt to keep updating the card info and it just isn't working!
Please can you help me?
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Hi Bev,
I have same problem , my credit card has expired after follow the instuction to update / add new credit card the system show "Card is invalid, please check card details" ,
I try all of my credit card ( 3 VISA and 1 Master Card) but not work (My subscription will expire on December 21, 2013.)
thank you very much.
Chanarthip
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Hi Chanarthip
I'll arrange for our support team to contact you to see if they can assist with updating the details.
Kind regards
Bev
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Same thing as everyone else. Email this afternoon that my card can't be processed, yet all the card info in my account is accurate and up to date.
Nervous about this because of the Adobe security hack. Can't get through on chat, can't get a live person on the phone. Is this forum the only option for a paying subscriber?
All I'm getting so far is the "We don't want to see you go" email. With no instructions or hints on what to do.
Please help.
jerry
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Hi Jerry @ JBBD
Could you please check with your card issuer that there's nothing that would prevent this request from processing. Payment will be re-attempted in 7 days.
Kind regards
Bev
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Hi, Bev ...
I was on the phone with the bank yesterday and insisted that they go over everything concerning the transaction, step by step. Bank of America claims that there's something in the way Adobe processed or submitted the charge that caused it to fail.
Also, I checked my credit card info on my adobe account page and everything is correct and up to date.
This is a major concern to me because of the adobe hack a few months ago, since I was one of the accounts that was affected. So please keep me advised.
Thanks!
jerry
[removed personal contact info
Message was edited by: Beverley Gray - removed personal contact info
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Hi Jerry
We'll retrigger the payment attempt and let you know the outcome.
Thanks
Bev