Elements 15 is only installed on one other device and I am not signed in on that device. When I install it on my new computer, it says that the serial number is active on too many other devices and I need to deactivate some. But when I go to my account on Adobe.com and find that product, it says that it is not activated on any devices. Help?
Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.