Can't use Elements 15

[pobox1067]

Elements 15 is only installed on one other device and I am not signed in on that device.  When I install it on my new computer, it says that the serial number is active on too many other devices and I need to deactivate some.  But when I go to my account on Adobe.com and find that product, it says that it is not activated on any devices.  Help?

[Peru Bob]

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.