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Hi - I cannot open pdfs either online or offline. I am on a Mac and get message "Can't verify subscription status" - have looked at several suggestions online but can't get it to work
Make sure you are connected to the internet, Open the CC desktop App and make sure you are signed in properly then Open Acrobat DC manually from the icon in the dock or from the Applications folder.
Thanks this worked
First, sign-in to your Adobe account below to confirm your subscription is active and payment details are current.
If you still need help, scroll down to Contact Adobe button on the same page.
I tried all of the suggestions in their troublshooting guide to no avail and even ran the updater. No go. The only thing that eventually worked for me was uninstalling and then reinstalling Acrobat.
I confirm, this is probably the only way to get over this bug: uninstall and reinstall.