Can't verify subscription status on MacBook

New Here ,
Dec 29, 2019 Dec 29, 2019

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Hi - I cannot open pdfs either online or offline. I am on a Mac and get message "Can't verify subscription status" - have looked at several suggestions online but can't get it to work

 

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LEGEND ,
Dec 29, 2019 Dec 29, 2019

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Make sure you are connected to the internet, Open the CC desktop App and make sure you are signed in properly then Open Acrobat DC manually from the icon in the dock or from the Applications folder.

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Thanks this worked

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Community Expert ,
Dec 29, 2019 Dec 29, 2019

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First, sign-in to your Adobe account below to confirm your subscription is active and payment details are current.

https://account/adobe.com/plans

If you still need help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I tried all of the suggestions in their troublshooting guide to no avail and even ran the updater. No go. The only thing that eventually worked for me was uninstalling and then reinstalling Acrobat.

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New Here ,
Oct 19, 2021 Oct 19, 2021

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I confirm, this is probably the only way to get over this bug: uninstall and reinstall.

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New Here ,
Sep 05, 2022 Sep 05, 2022

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Hi, 

I had the same issue on a Macbook Air. It turns out that my issue was that I was logged in to too many devices. I logged out of the creative cloud entirely, restarted my computer and when I opened the app again it showed me the devices I was logged in to and asked me to remove one of them, which I could do there an then on the same screen. I migrate from my old computer and it was still logged in to the old one. Once I logged out of the old one, all was fine. Before that I had tried uninstalling and reinstalling the app, but kept getting the same error.

Maybe this will be useful to someone.

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