Cancel illustrator? I didn’t realise my plan was automatically renewed and now I can’t cancel

[rachels38266107]

Hi There

i took a plan out for Adobe illustrator almost 2 years ago. I never realised it was automatically renewed.

I didn‘t use it and knew I would have to see that year out. I only realised £20/month was still coming out when I checked back on my paypal As something wasn’t right. It doesn’t come straight from my bank. I realise I should have been more vigilant but when I went to cancel it says I will still have to pay almost £100!!

I cant afford this for something I have never used.

[AxelMatt]

The cancellation fee is part of the terms and conditions when you sign up. There is no scam. It's a case of familiarizing yourself with the terms and conditions before you join.

If you join a Cloud plan, you agree to pay a cancellation fee for cancelling your plan early. If you don't agree with it, don't join.

This is a public forum, not Adobe support...

Please contact Adobe staff to help (click below). Maybe there is a possibility that there's no cancellation fee.

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[rachels38266107]

I didn’t suggest it was a scam at all. That’s pretty rude to be honest. I

was asking for advice. I tried to talk to someone on the support yesterday

but it kept saying it was too busy. Yes I agreed to the terms for the

year. I just didn’t realise it was automatically renewed.

[AxelMatt]

rachels38266107  schrieb

I was asking for advice. I tried to talk to someone on the support yesterday

but it kept saying it was too busy. 

Sorry to hear about your experience with the support.

This is a public forum and we are all normal users here and can't help with subscription and/or payment problems.

You have to contact the Adobe support.

[jane-e]

Hi Rachel,

When you click the link that Axel gave you, there is a chat icon that stays in the lower right. Click it for only support and post back here if you still have problems. This is a user-to-user forum, but we can contact someone if you have trouble getting through. Chat will provide a transcript if you need that. I usually copy and paste it until I know everything is settled.

~ Jane

[rachels38266107]

Thank you Jane I appreciate your help