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Cancel suscription

New Here ,
Jul 05, 2018 Jul 05, 2018

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I used to use Illustrator and Acrobat Pro DC for work but now I do not need the software no longer. The button that is supposed to appear to cancel subscriptions does not appear. What can I do to cancel it? The suscription is about to renew and I do not want to be charge for something I do not need.

Please. someone help me!!!!

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Sep 15, 2018 Sep 15, 2018

You will need to contact customer care: Contact Customer Care

This is a user to user forum and we can't help with Adobe id problems. Please report back if you progressed in your quest.

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Adobe Employee ,
Jul 05, 2018 Jul 05, 2018

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Moving this query to Adobe Creative Cloud​ community.

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New Here ,
Jul 05, 2018 Jul 05, 2018

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Не можу розблокувати Xiaomi regmi 4A

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New Here ,
Sep 15, 2018 Sep 15, 2018

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I have the sane issue here!

HELP!

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Community Expert ,
Sep 15, 2018 Sep 15, 2018

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You will need to contact customer care: Contact Customer Care

This is a user to user forum and we can't help with Adobe id problems. Please report back if you progressed in your quest.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 24, 2024 Mar 24, 2024

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I used to use Illustrator and Acrobat Pro DC for work but now I do not need the software no longer. The button that is supposed to appear to cancel subscriptions does not appear. What can I do to cancel it?  I do not need it.

 

Please. someone help me!!!!

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Community Expert ,
Mar 24, 2024 Mar 24, 2024

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contact support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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