CANCELACION DE PLAN

Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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Estoy hace un mes intentando cancelar el plan:

- A través del teléfono [phone number deleted by moderator] me dice tres opciones de las cuales la 2 es cancelación del plan, pero ninguna opción te deriva para desarrollarla.

- A través de la página web la opción "cancelar plan" deriva hacia un servicio de atención en donde la opción de "cancelar plan" no aparece!!!!

NECESITO SOLUCIONAR ESTO URGENTE, POR FAVOR PONERSE EN CONTACTO

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correct answers 1 Correct answer

Adobe Community Professional , Oct 08, 2018 Oct 08, 2018
You can cancel your plan either by logging into your account and press cancel plan or by contacting Adobe via Contact Customer Care .This is the procedure explained: How to cancel a Creative Cloud membership

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Adobe Community Professional ,
Oct 08, 2018 Oct 08, 2018

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You can cancel your plan either by logging into your account and press cancel plan or by contacting Adobe via Contact Customer Care .

This is the procedure explained: How to cancel a Creative Cloud membership

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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Thank you, but what I did through the web page I did it logging in my account... and still, cancel options go round and round, without solving my query!! I NEED ADOBE TO TAKE DOWN MY ACCOUNT

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Adobe Community Professional ,
Oct 08, 2018 Oct 08, 2018

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You need to contact Adobe via this link: Contact Customer Care .

If that does not work, update this thread.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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No, I tried with that link several times and no results...

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Adobe Community Professional ,
Oct 17, 2018 Oct 17, 2018

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You tried customer care and no result? Didn’t you get Adobe on the chat? Or did you miss pushing the blue button?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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Couldnt get Adobe on chat, neither Customer Care appeared!!! NEVER GET ADOBE`S SERVICES!!

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Hello

Goodnight

I need help, please

I want to cancel my plan.

When I made the agreement, the amount to be paid was € 29.99, although I thought it was expensive, it was what was agreed and it was what came out of the card, and I noticed that in the last 2 months they started taking € 49.99 without mine authorization.

I hardly use it and the truth is that there are free programs, much more intuitive for that purpose.

Adobe has access to my account and can easily verify that I don't use it.

I had to cancel the card at the bank so they wouldn't withdraw more money.

I tried to cancel my adobe subscription in several ways, but to no avail, the way the cancel button is on the video does not appear or exists in my account and I am constantly receiving messages from Adobe saying that I am in default.

I am afraid that, when activating the card, they will withdraw money from something that I want to cancel and that I do not want to take advantage of.

Can you help please.

Thanks

 

 

Olá

Boa noite

Preciso de ajuda por favor

Quero cancelar o meu plano.

Quando fiz o acordo o valor a pagar era de 29,99€ apesar de já achar caro era o acordado e era o que saía do cartão, e reparei que nos últimos 2 meses começaram a tirar 49,99€ sem a minha autorização.

Eu praticamente não uso e a verdade é que existe pogramas gratuitos, bem mais intuitivos para o efeito.

A Adobe tem acesso á minha conta e facilmente podem verificar que não uso.

Tive que cancelar o cartão  no banco para não tirarem mais dinheiro.

Já tentei cancelar a subscrição da adobe de varias formas mas sem sucesso, a forma como está no vídeo o botão de cancelar não aparece nem existe na minha conta e estou constantemente a receber mensagens da Adobe a dizer que estou em incumprimento.

Receio que quando ativar o cartão, venham retirar o dinheiro de algo que eu quero cancelar e não quero usufruir.

Podem ajudar por favor.

Muito obrigada

 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Hola, estoy exactamente igul que tu. No consiguo cancelar el plan. Por error compré licencias intentando entender la consola de Adobe. Un desastre. Y ahora no las puedo cancelar y me pretenden cobrar una cosa que no se dar de baja. Conseguiste solución?

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Y yo también y si cambio de plan es más caro todavía.

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