CANCELACION DE PLAN

[agustinb95082801]

Estoy hace un mes intentando cancelar el plan:

- A través del teléfono [phone number deleted by moderator] me dice tres opciones de las cuales la 2 es cancelación del plan, pero ninguna opción te deriva para desarrollarla.

- A través de la página web la opción "cancelar plan" deriva hacia un servicio de atención en donde la opción de "cancelar plan" no aparece!!!!

NECESITO SOLUCIONAR ESTO URGENTE, POR FAVOR PONERSE EN CONTACTO

[Abambo · Accepted solution]

You can cancel your plan either by logging into your account and press cancel plan or by contacting Adobe via Contact Customer Care .

This is the procedure explained: How to cancel a Creative Cloud membership

[agustinb95082801]

Thank you, but what I did through the web page I did it logging in my account... and still, cancel options go round and round, without solving my query!! I NEED ADOBE TO TAKE DOWN MY ACCOUNT

[Abambo]

You need to contact Adobe via this link: Contact Customer Care .

If that does not work, update this thread.

[agustinb95082801]

No, I tried with that link several times and no results...

[Abambo]

You tried customer care and no result? Didn’t you get Adobe on the chat? Or did you miss pushing the blue button?

[agustinb95082801]

Couldnt get Adobe on chat, neither Customer Care appeared!!! NEVER GET ADOBE`S SERVICES!!

[MónicaPortugal]

Hello

Goodnight

I need help, please

I want to cancel my plan.

When I made the agreement, the amount to be paid was € 29.99, although I thought it was expensive, it was what was agreed and it was what came out of the card, and I noticed that in the last 2 months they started taking € 49.99 without mine authorization.

I hardly use it and the truth is that there are free programs, much more intuitive for that purpose.

Adobe has access to my account and can easily verify that I don't use it.

I had to cancel the card at the bank so they wouldn't withdraw more money.

I tried to cancel my adobe subscription in several ways, but to no avail, the way the cancel button is on the video does not appear or exists in my account and I am constantly receiving messages from Adobe saying that I am in default.

I am afraid that, when activating the card, they will withdraw money from something that I want to cancel and that I do not want to take advantage of.

Can you help please.

Thanks

Olá

Boa noite

Preciso de ajuda por favor

Quero cancelar o meu plano.

Quando fiz o acordo o valor a pagar era de 29,99€ apesar de já achar caro era o acordado e era o que saía do cartão, e reparei que nos últimos 2 meses começaram a tirar 49,99€ sem a minha autorização.

Eu praticamente não uso e a verdade é que existe pogramas gratuitos, bem mais intuitivos para o efeito.

A Adobe tem acesso á minha conta e facilmente podem verificar que não uso.

Tive que cancelar o cartão  no banco para não tirarem mais dinheiro.

Já tentei cancelar a subscrição da adobe de varias formas mas sem sucesso, a forma como está no vídeo o botão de cancelar não aparece nem existe na minha conta e estou constantemente a receber mensagens da Adobe a dizer que estou em incumprimento.

Receio que quando ativar o cartão, venham retirar o dinheiro de algo que eu quero cancelar e não quero usufruir.

Podem ajudar por favor.

Muito obrigada

[AlwaysPrinting]

Hola, estoy exactamente igul que tu. No consiguo cancelar el plan. Por error compré licencias intentando entender la consola de Adobe. Un desastre. Y ahora no las puedo cancelar y me pretenden cobrar una cosa que no se dar de baja. Conseguiste solución?

[Feandesper]

Y yo también y si cambio de plan es más caro todavía.

[AlwaysPrinting]

Yo al final lo solucioné localizando un teléfono en España de atención al cliente y una chica muy amable me indicó paso a paso.

[kglad]

for others

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Marifer38010178502q]

Necesito cancelar esta cuenta y mi reembolso  urgente

[kglad]

@Marifer38010178502q 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Karina32696066vp6t]

Hola, te cuento que es casi un milagro, llevo más de 1 mes con el plan según ellos cancelado, con número de reclamo, con supuestamente borrado mis datos de su base y me siguen intentando cobrar (intentando porque inhabilité la tarjeta de débito), todos los días religiosamente me ingresa el aviso de la plataforma de pagos. Ya me comuniqué muchas veces, los pasos que te dicen acá no te sirven para nada, así que voy a hacer un último intento antes de ir con una queja a Defensa del consumidor , sino seguiré por otros caminos. ¡Suerte con eso!

[kglad]

@Karina32696066vp6t 

did you contact adobe support?

[Karina32696066vp6t]

Hola, por supuesto, el último me aseguró que estaban todos mis datos borrados, hice todos los pasos, averiguando me entero de que no soy la única, lo que no entiendo es cómo nadie ha hecho anda aún. Mañana haré un último intento.

[kglad]

keep us updated.

[Karina32696066vp6t]

Bunos, sigo con los mismos intentos de cobro, voy a tener que dar de baja por segunda vez otra tarjeta nueva. Definitivamente, estos estafadores me ganaron en la paciencia. Ahí dejo las imágenes con fecha y hora.

[kglad]

@Karina32696066vp6t 

did you subscribe via a mobile app store?

[Karina32696066vp6t]

No, de mi notebook

[kglad]

you subscribed using the adobe.com website?