Cancelamento de plano

New Here ,
Aug 30, 2022 Aug 30, 2022

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Bom dia!

Segui os passos para cancelar minha associação, mas não consegui, pois a opção cancelar plano não aparece no local onde devia.

Poderiam me explicar como proceder para realizar o cancelamento?

Haviam de informado no Fale aqui que eu não tinha mais planos quando solicitei cancelamento e foi cobrado no meu cartão. como consigo estorno?

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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LATEST

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if the above fails to help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

 

p.p.p.s. if you're cancelling an annual plan outside the trial period, there's a penalty = 1/2 cost of the remaining months.

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