Canceled subscription but still being charged for monthly payment

[Edgar00]

Last month, I canceled my subscription with Adobe but I checked my bank account today and it shows that they are still charging me. And on top of that, I now noticed that they had been charging 2 times every month for the past year. Does anyone know how I can get this figured out because I'm not trying to pay for something I don't even use anymore.

[John T Smith]

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[Edgar00]

Adobe support is no help at all. They don't know what to even look for. I need this to be resolved immediately!!!

[Sheena Kaul]

Hi Edgar,

Do you have any case reference number for your interaction with support?

Regards,

Sheena

[Sandraesther]

I canceled the same day because the system did not allow me to download the program, but you charged me.

The reference number is: BL0924150856

Thanks in advance for your help,

Best Regards,

Sandra

[Jacques246544425gq4]

I have the same problem. My reference is 74313282144100023097526. Help wil be much appreciated.