Canceled subscription but still being charged for monthly payment

New Here ,
Jan 03, 2017 Jan 03, 2017

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Last month, I canceled my subscription with Adobe but I checked my bank account today and it shows that they are still charging me. And on top of that, I now noticed that they had been charging 2 times every month for the past year. Does anyone know how I can get this figured out because I'm not trying to pay for something I don't even use anymore.

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Adobe Community Professional ,
Jan 03, 2017 Jan 03, 2017

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This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jan 04, 2017 Jan 04, 2017

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Adobe support is no help at all. They don't know what to even look for. I need this to be resolved immediately!!!

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Adobe Employee ,
Jan 05, 2017 Jan 05, 2017

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Hi Edgar,

Do you have any case reference number for your interaction with support?

Regards,

Sheena

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New Here ,
Jul 14, 2018 Jul 14, 2018

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I canceled the same day because the system did not allow me to download the program, but you charged me.

The reference number is: BL0924150856

Thanks in advance for your help,

Best Regards,

Sandra

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New Here ,
May 30, 2022 May 30, 2022

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I have the same problem. My reference is 74313282144100023097526. Help wil be much appreciated.

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