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cancellation of subscription

New Here ,
Aug 08, 2019 Aug 08, 2019

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I canceled my subscription within 14 days. Money did not return, what to do and when they should return it?

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Creative Cloud

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Community Expert ,
Aug 08, 2019 Aug 08, 2019

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Community Expert ,
Aug 08, 2019 Aug 08, 2019

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How long ago did you cancel?

A credit,  if one is owed to you, should appear on your next monthly bank or credit card statement.

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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Refunds are processed manually and need some time to be done. Refunds are done to the same account that was used to take the subscription:

  • if PayPal it will be PayPal
  • if credit card it will be credit card
  • if debit card it will be the account connected to the debit card
  • etc.
ABAMBO | Hard- and Software Engineer | Photographer

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