Cancelled subscription is still charged and somehow reactivated without consent

New Here ,
Sep 17, 2018 Sep 17, 2018

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Dear Adobe,

You indicated that my subscription was cancelled on 8/16/2018 yet I am still being billed in September and the subscription is still running when i logged into the account. Please explain what the hell is happening here? I want my subscription cancelled and I don’t want to be charged for a subscription that I am no longer using for more than 1 year! This is the 2nd time your guys have told me that they have assisted to cancel my subscription yet money is still being deducted from my account. Do i have to change my credit card just so you guys cannot charge me anymore? I am really enraged about this.

Please solve this issue. I’ve been paying hundreds of dollars for a subscription that was supposedly already cancelled and I don’t want to continue paying for a cancelled subscription!

Regards,

Zawiyah

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correct answers 1 Correct answer

Community Expert , Sep 17, 2018 Sep 17, 2018

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Sep 17, 2018 Sep 17, 2018

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Moving this query to Adobe Creative Cloud​ community.

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Aug 21, 2022 Aug 21, 2022

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Hi same here I cancelled in May, I had confirmation about it and they suddenly start to charge me again today. What to do about that?

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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Go back up and read my previous reply

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