cancelling membership

[madeleinea96864356]

Hi I want to cancel my subscription. I am not using creative cloud anymore and I simply cannot afford it. There is no option to cancel my subscriptions under plans and payments, and thats where the help page keeps sending me. Please can someone help!!

[twaritar3263062]

Moving to Adobe Creative Cloud​

[Kanikas · Accepted solution]

Hi Madeleine,

As I understand, you wish to cancel your subscription.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!  Feel free to update the thread for any other questions.

Thanks

Kanika

[madeleinea96864356]

This still doesn’t seem to be working. I cannot call as it takes me through the three question process I’ve and over again. It’s not giving me any other options to Call up and speak to someone. I keep following th steps from the three questions however my account does not give me the option to cancel.  Please help me further

[Nancy OShea]

Try using a different browser that accepts cookies and does not have script blockers.