Cancelling my subscription to creative cloud

[Abe_Tabar]

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

[suzig10269002]

I have found a way! Twitter! Just say you cannot cancel on line and for someone to please get in touch before you ring your lawyer! Within SECONDS they responded and after a couple of DMs I was assured that membership was cancelled!

I think it outrageous that they make it IMPOSSIBLE for you to cancel on-line. Spread the word.

Suzi Grant

http://alternativeageing.net

http://facebook.com/alternativeageing

http://twitter.com/alternativeage

http://instagram.com/alternativeageing

[AF_Ant]

Hello,

Just like the original post, I want to close my account completely and get stuck in an endless loop. Surely Adobe can come up with a better way for their Customer Service.

I'm on a free plan and wish i'd never signed up.

Please can someone let me know how to delete my account and DON'T say Contact Customer Care ‌ as it brings me back to the Forums.

Kind regards,

Anthony

[alexander_supertramp]

Hi staff,

I am trying to cancel a month-to-month and there is no cancel button. Can you help?

Adobe® Dreamweaver® CC (month-to-month)

Regards

Pongpun

[Ned Murphy]

Look thru the following links and use the chat or phone options (when they are available) if required for your situation:

Cancel your membership or subscription | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

https://forums.adobe.com/thread/1703848

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership

800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

[Rajashree Bhattacharya]

The CC purchased on

08/16/14

is cancelled & you will not be billed for it any more.

Regards

Rajshree

[mikar19170537]

Greetings dear Adobe members!

Could I get some help cancelling my Adobe CC subscription please? It´s really difficulty, because the customer service chat isn´t working and I just CANNOT cancel my plan from anywhere in the normal channels, even if I go to my account and try to cancel my subscription from there. I can´t find any direct channel to customer service anywhere, seems that there´s a lot of that going on around there...

Please, could somebody help me out or point me to the right direction? And no, please do not refer to the usual help-pages, because the instructions there just doesn´t apply and sends me on a "loop" on the matter.

Could ie. Rajshree help me with this matter?

Thank you so much in advance!

[Guest]

Hi Rajshree,

Please cancel my membership to the Creative Cloud. I just signed up today, hoping to be able to convert some documents for free, but I seem to have mistaken, since all your services are chargeable.

Please send me a confirmation email. Thank you.

Kind regards,

Joakim

[Rajashree Bhattacharya]

Hi Joakim Schuster,

I am sorry for such delayed response, unfortunately I am unable to find any subscription under this ID, please let us know if you have any other ID to which any active subscription is there.

Regards

Rajashree

[wmshtwp]

Hi,

I've also had similar issues where I've been on hold for close to an hour to cancel my subscription.  I believe I'm in a one year contract.  Can I still cancel now?

[wmshtwp]

Can I please get a response to my request from May 27? 

[wmshtwp]

My original order number is

Order number AD008293337

I'd like to cancel this.  Is there any kind of cancellation fee or what do I need to do to stop the monthly payments on my CC?

[wmshtwp]

I never received any kind of response on my request!  PLEASE CANCEL MY SERVICE!

[Colin Holgate]

This is a public forum, and not Adobe itself. Read the directions here to see how to cancel your Creative Cloud subscription:

Cancel your Creative Cloud membership

[shainky]

Please cancel my subscription.

adobe has already wasted a lot of my time while searching for that one click which will do the job but it was a total waste.

please cancel it ASAP.

[robertr61923323]

I signed up for month to month and now they are saying I signed up for a year? I only signed up because I wanted to learn premiere so I could get a job. I ended up not even applying for the job and now they are saying I have to pay for the year???

[robertr61923323]

Now when you go to cancel they offer you three months free??? I NEVER signed up for an annual membership! I don't have a job so the account that this paymnet is coming from doesn't even have money in it. I can't believe Adobe is doing this to me. I will never SUBSCRIBE to Creative Cloud again after this!

[cs7519255]

Can you please cancel my subscription to CC + Acrobat Pro? I have been trying to cancel it for hours. I will never pay for an adobe product from now on, really cheap trick to keep your customers paying.

[charliea99459612]

‌iis it possible to cancel my subscription on here??  if so please contact me at jamesviattisproduction

@gmail.com

[lasseh85484592]

Rajshree 

can you also cancel my membership for the student plans for 1 one year as well. Thanks

[TobyFung]

Hi Rajshree, can you please help cancel my subscription to Indesign. Many thanks!

[melvtan]

Hi Rajshree, please help!

THis is absolutely frustrating - trying to get my subscription cancelled! I have been trying for months now and wasting money paying for something that I am no longer using.

PLEASE CAN YOU CANCEL MY SUBSCRIPTION - month-to-month plan.

I Would appreciate it greatly. Thank you!

[anzlieg79882067]

After a long search I found a way to actually CHAT with someone to get help.  Creative Cloud pricing and membership plans | Adobe Creative Cloud

[anzlieg79882067]

At the bottom on the screen there is a chat option

[evanchris89]

I have tried several times to try and cancel my old membership because I am trying to login to my business account and the creative cloud don my desktop won't even sign out of my old account. someone please help I AM SO ANGRY!

[Rajashree Bhattacharya]

Have you contacted Adobe Support for this as there might be an issue with the Adobe ID. https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

Regards

Rajashree