Cannot access paid version on mac

[Sharon24912145k8wj]

I was logged out of Adobe and logged on through Google with the wrong email address.  I am now in trial version mode with the wrong email and I can't sign in with the correct email address for the paid version.  How can I correct this.

[Jeff A Wright]

Sharon, do you receive an error message while choosing the Sign out option as discussed in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html  What type of Creative Cloud membership are you typically using?

[Sharon24912145k8wj]

The link you indicate doesn't apply here because my case is two different 
emails. Even when I log out, the app still shows it is in trial mode. My 
Creative Cloud membership is all apps with 100GB. 

*Sharon Deheney Walker* 
<Removed by Moderator>

[Jeff A Wright · Accepted solution]

Sharon, the second instructions in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html provide screenshots of the sign-out process.  Your original post stated you couldn't sign in with the correct e-mail address.  You will want to follow this process if you want to sign out of the current account and into the one that contains your active membership.  

If you have already signed into the correct account, continue following the instructions listed in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for additional solutions, exit trial mode, and utilize your Creative Cloud All app membership.

[Sharon24912145k8wj]

Got it! Thank you!