Cannot access paid version on mac

New Here ,
Jun 17, 2022 Jun 17, 2022

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I was logged out of Adobe and logged on through Google with the wrong email address.  I am now in trial version mode with the wrong email and I can't sign in with the correct email address for the paid version.  How can I correct this.

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Activation , Creative Cloud

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Adobe Employee , Jun 17, 2022 Jun 17, 2022
Sharon, the second instructions in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html provide screenshots of the sign-out process.  Your original post stated you couldn't sign in with the correct e-mail address.  You will want to follow this process if you want to sign out of the current account and into the one that contains your active membership.   If you have already signed into the correct account, continue following the instructions listed in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html...

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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Sharon, do you receive an error message while choosing the Sign out option as discussed in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html  What type of Creative Cloud membership are you typically using?

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New Here ,
Jun 17, 2022 Jun 17, 2022

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The link you indicate doesn't apply here because my case is two different 
emails. Even when I log out, the app still shows it is in trial mode. My 
Creative Cloud membership is all apps with 100GB. 

*Sharon Deheney Walker* 
<Removed by Moderator>

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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Sharon, the second instructions in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html provide screenshots of the sign-out process.  Your original post stated you couldn't sign in with the correct e-mail address.  You will want to follow this process if you want to sign out of the current account and into the one that contains your active membership.  

 

If you have already signed into the correct account, continue following the instructions listed in https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for additional solutions, exit trial mode, and utilize your Creative Cloud All app membership.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Got it! Thank you!

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