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Cannot activate Creative Cloud after payment

New Here ,
Oct 25, 2022 Oct 25, 2022

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We payed for Adobe Creative Cloud, but we lost the right login information to active the downloaded Creative Cloud software. We have an Objectnumber on the invoice with codes PHTL,ALL, MPL, ERR12,MUE,001,N/A, 1YR PRPD. Where can we find help?

 

Best regards Harry & Jacqueline

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Hi @jacqueline26780022mgj8,

Please contact support by following the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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