• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

Cannot activate CS6 Design & Web Premium - it shows no internet while TLS 1.2 is enabled

Community Beginner ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

I'm struggling for the second week with trying to activate it my Adobe CS6 Design & Web Premium license on Windows Vista (I know that's old and unsupported OS, but for some reasons I have to install it on it).
It always shows no Internet connection, even though I have TLS 1.2 enabled in Internet options. Offline activation does not work because it is an "upgrade key", I also need to provide a license for the CS5 product, and there is no such option there. The key definitely works because it activates on Windows 11 (but I had to cancel because I need to install it on Vista). So I understand that there is no chance of successful activation in 2024?

TOPICS
Activation

Views

403

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

My default browser supports TLS 1.3, even old Internet Explorer 9 shows support for TLS 1.2 (however all cipher suites are marked "weak" or "insecure"). I see both logos when clicking link in given article. Offline activation would be the best in this situation, but unfortunately it doesn't work because this activation requires a key for an earlier version of CS5, this is an upgrade, and unfortunately it seems that offline activation doesn't understand this

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

do you have the previous version and serial number?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

Yes, I have serial number for previous version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

i'm not sure, but if you install and activate cs5 (offline), you may be able to install and activate your cs6 offline.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

Unfortunately, I don't have CS5 (it was probably Web Premium) installer, I only saved CS5 and CS6 serial key plus CS6 original installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2024 Feb 22, 2024

Copy link to clipboard

Copied

LATEST

you can download it from prodesigntools.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines